Data deletion and privacy requests

1. About Timber Pin

Timber Pin does not include a user account, cloud save, or player-linked profile on Pantevia Games servers. There is therefore no Pantevia Games game account to delete. Progress, settings, the age-treatment group, and the verification time are stored only on the device. The app does not store a separate legal-document acceptance record. Device-local data can be removed by clearing the app’s storage or uninstalling the game.

2. About Pantevia Auto Clicker

Pantevia Auto Clicker does not include a Pantevia Games account or cloud synchronisation. Automation configurations and application preferences are stored on the device. They can be removed by clearing the application’s storage or uninstalling it. Accessibility access can be revoked in Android Settings. These instructions describe the Android application.

Timber Pin on iOS — updated 1 October 2026

On iPhone or iPad, use Delete App to remove the app and its local data; Offload App retains documents and data. Device backups are controlled separately by the operating system and may restore local data. Deleting the app does not delete your Apple account, TestFlight feedback or information already processed by advertising providers.

For Apple-held App Store or TestFlight data, use Apple’s privacy controls. For TestFlight feedback received by Pantevia Games, contact privacy@panteviagames.com and identify the feedback concerned without sending passwords or unnecessary identity documents.

Apple privacy controls

Huawei Android consent records — 3 October 2026

Recent Huawei release-candidate and consent test builds store advertising-choice records only in private, non-backed-up storage on the device. Pantevia Games does not receive these records automatically and cannot remotely delete them. Record-management builds offer Settings → Privacy Options → Delete consent records. This stops new ad requests and removes these records and the remembered advertising choice without deleting game progress. The remembered choice normally lasts up to 90 days from the original decision and is not renewed by ordinary launches. Earlier builds require clearing app storage or uninstalling the app, which also removes progress and settings. If local deletion reports an error, some records may remain; advertising stays off.

Removing these records does not delete information already processed by Huawei or other advertising providers. Use their privacy controls for those requests. The 90-day retention update deletes local records aged 90 days or more when the app opens or resumes and before recording a new choice. It uses the device clock and record file timestamp; no cleanup runs while the app is closed. Clock changes or deletion errors may delay cleanup, and it is retried on later openings or events. Earlier test builds do not expire records automatically. Provider evidence handling remains under review before production. See the game-specific privacy disclosure.

3. Support and contact data

If you have previously sent a support or contact email, you may request deletion of the correspondence and associated personal information.

4. How to submit a request

Email privacy@panteviagames.com with the subject “Data Deletion Request”. Include the relevant title, the email address you previously used to contact us, and the correspondence or other information covered by your request. Do not send unnecessary identity documents, passwords or payment information. We may ask only for the additional information necessary to verify your identity.

5. Resolution and retention

Submitting a deletion request does not mean that messages have been deleted immediately or automatically. Requests are reviewed separately, as quickly as reasonably possible and within the time required by applicable law.

Support messages sent to support@panteviagames.com, an alias of the main Google Workspace Business Starter account, are handled in that account’s Gmail mailbox. Pantevia Games does not maintain a separate user database or support ticket system. A six-month retention period has been set for ordinary support correspondence, starting when resolution is explicitly confirmed. After that period, correspondence is flagged for review. Automatic deletion is not enabled; the daily check does not delete messages or move them to Trash. This six-month rule does not automatically apply to open requests, privacy requests or legal correspondence; these require separate assessment.

Clearing the application's storage or uninstalling it does not delete support correspondence in Gmail or data already held by advertising providers. For information about email processing and unresolved international-transfer arrangements, see the Privacy Policy.

6. Store and advertising data

Requests about a Huawei or Google store account, store purchases, or data independently held by the store must be submitted through that provider’s privacy controls. Removing an application does not delete a store account. Pantevia Games can handle requests for the correspondence and other data it actually holds.

For advertising releases, use available in-app privacy options and your device’s advertising settings. Requests for information independently held by Google AdMob or Huawei Ads should be directed to the relevant provider. Clearing application storage does not itself delete data already held by an advertising provider. See Timber Pin’s game-specific disclosure for details.